PIXIO Customer Care Center

 

 

 


Separateur

 

When you receive your PIXIO, you must:

1. Read the User Manual (we made it light, it's easy!)

2. Upgrade to the last firmware version

3. Install the camera controller file corresponding to your camera model

(You don't need steps 2 and 3 if you ordered one of the Live Coaching Packs because it is done in the factory for those packs)

 

User Manual Download Zone

English: Download the last version of the PIXIO User Manual here

Français: Téléchargez la dernière version du Manuel d'Utilisation ici

 

A short tutorial will also help you, English subtitles, French speaking, it's horse riding but it's exactly the same procedure as for any other activity, conference, show, classroom, etc.

 

 

Firmware Download Zone

Upgrade your PIXIO with the last version for new features and improvements.

Upgrade procedure of PIXIO: download the procedure (pdf file) 

Téléchargez la dernière version du firmware (logiciel interne) du PIXIO pour de nouvelles fonctions et améliorations.

Procédure de mise à jour de PIXIO: téléchargez là ici (fichier pdf)

 YOU ONLY NEED TO UPGRADE WITH THE LATEST VERSION

DATEFOR WHATVERSION FIRMWARE IMPROVEMENTS 
Jan. 30, 2017  ROBOTS + BEACONS + WATCHES 2.6  DOWNLOAD

Improvement of battery life of all items

Bug fixes when using extra-robots

The app. allows to limit the rotations, useful if you have cables from the camera to a remote equipment 

Amélioration de l'autonomie des batteries

Correction de bug apparaissant parfois lors de l'utilisation d'extra robots

L'app. permet de limiter la rotation du robot, utile lorsque des câbles vont de la caméra à un équipement distant

Get it on Google Play Get it on Apple Store
Dec. 15th 2016  ROBOTS + BEACONS + WATCHES 2.5  DOWNLOAD

Improvement of tracking smoothness during direction changes

Bug fixes

Amélioration de la douceur du suivi lors des changements de direction

Corrections de bugs

Dec. 5th 2016  ROBOTS + BEACONS + WATCHES 2.4  DOWNLOAD

New tracking options for "conference like" videos

Bug fixes

Nouvelles options de tracking pour les vidéos de type "conférence"

Corrections de bugs

Nov. 2nd 2016  ROBOTS + BEACONS + WATCHES 2.2  DOWNLOAD

Improved tracking

Bug fixes

Améliorations du suivi

Corrections de bugs

Sept. 29th 2016  ROBOTS + BEACONS + WATCHES 2.1  DOWNLOAD

Possibility to play with zoom buttons before tracking

Bug fixes

Possibilité d'utiliser les boutons zoom avant le tracking

Corrections de bugs

August 16 2016  ROBOTS + BEACONS + WATCHES 2.0  DOWNLOAD

Latest Multi-Robots and Multi-Watches features

Compatibility with Canon models HFG10; 20; 25

Dernières nouveautés pour utiliser plusieurs robots et/ou plusieurs montres

Compatibilité avec les caméras Canon HFG10; 20; et 25

April 22 2016  ROBOT ONLY (not the watch, not the beacons) 1.2  DOWNLOAD

Ready for communication with

the mobile app. "PIXIO REMOTE"

Prêt pour communiquer avec l'appli

smartphone/tablette "PIXIO REMOTE"

March 11 2016  ROBOT ONLY (not the watch, not the beacons) 1.1  DOWNLOAD

Improved robot autonomy when OFF

Wider zoom at very short distance

Meilleure autonomie du robot éteint

Zoom plus large à faible distance 

 

 

SONY Camera Controller Download Zone

UPGRADE YOUR PIXIO BEFORE!

Upload the file corresponding to your camera model, for the zoom control and the record control. As explained in the User Manual, just put the file on a micro-SD card, insert the card in the robot, and switch ON the robot. The file must disappear from the card.

Téléchargez le fichier qui permet à PIXIO de commander le zoom et l'enregistrement de votre caméra. Comme présenté dans le Manuel d'Utilisation, copiez le fichier sur une carte micro-SD, insérez-là dans le robot, puis allumez le robot. Le fichier doit avoir disparu de la carte.

Among the long list of more than 100 supported models, here are some (not all) you can find this year:

   Entry level: xx330, CX405, PJ410, CX420

   Mid-range: CX450, CX455, CX485, PJ620, CX625, PJ670, CX675, PJ675

   Excellent: PJ810, PJ820

   Semi-Pro: AX30, AX33, AX53, CX900, AX100

   Pro: PXW-X70

 

 CAMERAZOOM + REC CONTROLCABLE FIRMWARE LAST VERSION OUR PREFERED CAMERA SETTINGS 
CX130  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX160 & XR160  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX180  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX220  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ220  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX230  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ230  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX240  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ240  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX250  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX260 Yes A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ260  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
XR260  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX270  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ270  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX280  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX290  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX300  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX305  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX320  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ320  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX330  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ330  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ340  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ350  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX350 & CX360 & PJ30  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX370  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX380  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ380  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX390  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ390  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX400  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX405  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX410  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ410  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ420  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX430  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ430  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX440  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ440  Yes Multi  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX450  Yes Multi  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX455  Yes Multi DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX485  Yes Multi DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
XR500  Yes A/V R DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX500  Yes A/V R DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX505  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX510  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ510  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX520  Yes A/V R DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
XR520  Yes A/V R DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX530  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ530  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX540  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ540  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
XR550  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX550  Yes A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX560  Yes A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX570  Yes  A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX580  Yes  A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ580  Yes  A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ600, PJ650, PJ660  Yes  A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX610  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ610  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ620  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX625  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ670  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX675  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ675  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX700  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ710  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ720  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX730  Yes A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX740  Yes  A/V R  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ740  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX760  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ760  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ780  Yes  Multi  DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ790  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ810  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PJ820  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
CX900  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
AX100  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
AX30 & AX33  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
AXP33 & AXP35  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
AX53 & 55  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
PXW-X70  Yes Multi   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
HXR-NX70 & HXRMC50U  Yes A/V R   DOWNLOAD  Feb 3 2016  Steadyshot activated; Best image size; Best recording quality 
HXR-NX30  Yes A/V R   DOWNLOAD Apr 25 2016   Steadyshot activated; Best image size; Best recording quality 
           
            

 

 

CANON Camera Controller Download Zone

Upload the file corresponding to your camera model, for the zoom control and the record control. Please read the User Manual for the easy procedure.

Téléchargez le fichier qui permet à PIXIO de commander le zoom et l'enregistrement de votre caméra. Merci de consulter le Manuel d'Utilisation pour la procédure très simple.

 

HFS200 & HFS30

 CAMERAZOOM + REC CONTROLCABLE FIRMWARE LAST VERSION OUR PREFERED CAMERA SETTINGS 
HFG40  Yes Lanc   DOWNLOAD Feb 3 2016  Steadyshot activated; Best image size and recording quality ;Zoom Fast
HFG30  Yes Lanc   DOWNLOAD Feb 3 2016  Steadyshot activated; Best image size and recording quality; Zoom Fast 
HFG25  Yes Lanc   DOWNLOAD Feb 3 2016  Steadyshot activated; Best image size and recording quality; Zoom Fast 
HFG20  Yes Lanc   DOWNLOAD Feb 3 2016  Steadyshot activated; Best image size and recording quality; Zoom Fast 
HFG10  Yes Lanc   DOWNLOAD Feb 3 2016  Steadyshot activated; Best image size and recording quality; Zoom Fast
HFS20 & HFS21  Yes Lanc   DOWNLOAD Feb 3 2016  Steadyshot activated; Best image size and recording quality; Zoom Fast
HFS200 & HFS30  Yes Lanc   DOWNLOAD Feb 3 2016  Steadyshot activated; Best image size and recording quality; Zoom Fast
 XF100  Yes Lanc  DOWNLOAD Feb 3 2016    Steadyshot activated; Best image size and recording quality; Zoom Fast
 XF105  Yes Lanc  DOWNLOAD Feb 3 2016    Steadyshot activated; Best image size and recording quality; Zoom Fast
 XA10  Yes Lanc  DOWNLOAD Feb 3 2016    Steadyshot activated; Best image size and recording quality; Zoom Fast
 XA20  Yes Lanc  DOWNLOAD Feb 3 2016    Steadyshot activated; Best image size and recording quality; Zoom Fast
 XA25  Yes Lanc  DOWNLOAD Feb 3 2016    Steadyshot activated; Best image size and recording quality; Zoom Fast
 XA30  Yes Lanc  DOWNLOAD Feb 3 2016    Steadyshot activated; Best image size and recording quality; Zoom Fast
 XA35  Yes Lanc  DOWNLOAD Feb 3 2016    Steadyshot activated; Best image size and recording quality; Zoom Fast

 

 

Technical Support and Return Procedure

Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order.

If you have any problem with your PIXIO, please read carefully the User Manual, and its troubleshooting guide.

If you still have a problem, contact us by email, by phone or by post.

After-sales e-mail: sav@movensee.com

After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax)

Postal address: MOVE ‘N SEE - SAV, 38 Rue Jim Sevellec, 29200 BREST, FRANCE

If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization).
You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging.
As soon as we receive your package, our technicians will inspect and analyse the problem item.
If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge.
In all other cases, you will be sent a free quote for repairs. You will then have the choice:

  • to refuse the quote, in which case the product will be returned to you at your own expense.
  • to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.
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